CanonimagePROGRAF
PRO-521
In this Setup
Requirements & Prerequisite
Gather the following items before you begin setup. Tick each one as you get it.
Overview
Canon imagePROGRAF PRO-521 is a 24 inch large format printer. It has 12 color LUCIA PRO pigment ink for high quality printing and vivid colors. Canon imagePROGRAF PRO-521 has impressive media handling. It is ideal for fine art and photography prints.
Features
- Hard Drive: 500 GB
- Advanced Security
- Extensive suite of softwares
- Automatic roll loading
- 4.3-inch touchscreen control panel
- Media Width: 610mm
- Print Resolution: 2400 x 1200 dpi
- Chroma Optimizer ink
Unboxing & Initial Setup
- Take the printer out of the box.
- Remove the packaging and protective tape.
- Assemble the stand.
- Lift the printer, place the printer on the stand.
- Affix the printer to the stand.
- Attach the roll unit (If Required).
- Attach the basket to the stand.
- Plug in the power cord and turn on the printer.
- Open the top cover and remove the belt stopper.
- Close the top cover.
- Select language, time zone, region.
- Install the ink tanks, open the ink tank covers and pull out the handle part of the ink tank lock lever.
- Lift up the ink tank lock lever until it stops and pull it towards you.
- Shake the ink tank
- Orient the ink tanks and mount them in the holders with the ink hole down.
- Firmly push down the handle part.
- Install the print head.
- Load the paper.
Manuals & Guides
Canon PRO-521 setup on Windows
Setting up Canon imagePROGRAF PRO-521 – Windows (Wifi):
- Prepare the printer:
a. Press the home button.
b. Tap on LAN settings.
c. Choose the Standard setup.
d. Select wifi setup.
e. Select your Wi-Fi router from the list.
f. Enter the password.
- Download the Drivers:
a. Download and install the driver from the bottom of the page.
b. Once the installation is completed, run the installed file.
- Print the Test page:
a. Print a test page to confirm the setup.
USB Setup (Wired Setup):
- Download the Drivers:
a. Download and install the necessary drivers from the bottom of the page.
b. Once the driver installation is completed, run the installed file.
- Connect the USB Cable to your printer:
a. Plug the USB cable to your printer and the other end to your PC.
b. Go to the settings of your PC.
c. Search for bluetooth and devices.
d. Click on Printers and Scanners.
e. From the available printers list select your Canon imagePROGRAF PRO-521.
- Print the Test page:
a. Print a test page to confirm the setup.
Canon PRO-521 setup on macOS
Setting up Canon imagePROGRAF PRO-521 – Mac (Wifi):
- Download Drivers:
a. Download the driver package from the bottom of the page.
b. Once the installation is completed , run the installed file.
- Prepare the printer:
a. Press the home button.
b. Tap on LAN settings.
c. Choose the Standard setup.
d. Select wifi setup.
e. Select your Wi-Fi router from the list.
f. Enter the password.
- Add Printer:
a. Open the system preferences > Printers & Scanners.
b. Select your printer and click Add.
- Print the Test page:
a. Print a test page to confirm the setup.
USB Setup (Wired Setup):
- Download Drivers:
a. Download the driver package from the bottom of the page.
b. Once the installation is completed , run the file.
- Connect the USB Cable to your printer:
a. Plug the USB cable to your printer and the other end to your Mac.
b. On your Mac click on the system preference option.
c. Now click on Printer and Scanners.
d. The available printers list will appear on the screen, select your Canon imagePROGRAF PRO-521.
- Print the Test page:
a. Print a test page to confirm the setup.
Canon PRO-521 setup on iPhone & iPad
Setting up Canon imagePROGRAF PRO-521 – IOS:
- Connect to the Wifi:
a. Turn on your Canon imagePROGRAF PRO-521.
b. Make sure your Iphone/Ipad is connected to the secure internet connection.
c. Ensure that your printer and device are on the same network.
- Install the Canon PRINT Inkjet/SELPHY App:
a. Go to the app store.
b. Search for the “Canon PRINT Inkjet/SELPHY App”.
c. Download and install the app.
- Add printer:
a. Go to the Canon PRINT Inkjet/SELPHY app.
b. Now follow the on-screen instructions to add your printer.
c. App will search for the available printers, Select your Canon imagePROGRAF PRO-521 from the available list.
d. Click on Add printer.
- Print the Test page:
a. Print a test page to confirm the setup.
Canon PRO-521 setup on Android
Setting up Canon imagePROGRAF PRO-521 – Android:
- Install the Canon PRINT Inkjet/SELPHY App:
a. Download the app from the play store.
- Add the printer on the app:
a. Click on the add icon on the phone.
b. Now click on the register printer.
c. Select your Canon imagePROGRAF PRO-521.
d. Now the printer is installed on your phone.
- Print the Test page:
a. Print a test page to confirm the setup.
Troubleshooting Steps
- Printer not connecting to wifi:
- Possible Causes: Incorrect password, weak, signal or outdated firmware.
- Solutions:
- a. Ensure your Wi-Fi password is correct
- b. Place the printer close to the router
- c. Re-run Easy Wireless Connect
- d. Press Setup >Wi-Fi Setup >Easy Wireless Connect
- e. Restart the router and printer
- f. Check for firmware updates via Canon’s official website
- Print Not Detected by computer or mobile:
- Solutions:
- a. Ensure both printer and device are on the same Wi-Fi network
- b. Restart your printer and device
- c. Reinstall the Canon PRINT Inkjet/SELPHY app (for mobile)
- d. For USB connection, ensure the cable is securely connected
- e. On Windows/Mac, reinstall the printer driver
- Paper Jam:
- Solutions:
- a. Turn off the printer
- b. Gently remove jammed paper from the rear tray, output slot, or inside the printer
- c. Check for torn paper pieces
- d. Restart the printer
- Poor Print Quality (Faded, Streaks, Missing Colors)
- Solution:
- a. Check ink levels and replace cartridges if needed
- b. Run Print Head Cleaning:
- c. Press Setup >Maintenance>Cleaning
- d. Perform Print Head Alignment via the same menu
- e. Ensure you’re using compatible paper
Driver Downloads
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