CanonPIXMA

MX397

Last updated July 13, 2026

Canon PIXMA MX397 is a smart All-In-One printer that combines printing, scanning, copying and fax into one. It has Smart Panel and Auto Document Fix, Canon PIXMA MX397 is ideal for home office users, small businesses. It comes with New My Image Garden software for automatic printing idea suggestions and face recognition function for photos management.

CountryUnited States OSUnknown

In this Setup

  1. 1 Requirements & Prerequisite
  2. 2 Features
  3. 3 Unboxing & Initial Setup
  4. 4 Manuals & Guides Reg. only
  5. 5 Troubleshooting Steps Reg. only
  6. 6 Downloads Reg. only
  7. 7 Error codes Reg. only
  8. 8 FAQ Reg. only
Requirements & Prerequisite

Gather the following items before you begin setup. Tick each one as you get it.

Unboxing & Initial Setup

Step 1 of 5 Take printer out

Open the box fully and lift the printer upward with support from both sides.

  1. Take the printer out of the box.
  2. Remove all the packaging and protective tape.
  3. Plug in the power cord and turn on the printer.
  4. Install the cartridges.
  5. Load plain LTR or A4 size paper.

Manuals & Guides

Canon MX397 setup on Windows

Setting up Canon PIXMA MX397 – Windows (USB):

  1. Download the Drivers:

a. Download and install the necessary drivers from the bottom of the page.

b. Once the driver installation is completed, run the installed file.

  1. Connect the USB Cable to your printer:

a. Plug the USB cable to your printer and the other end to your PC.

b. Go to the settings of your PC.

c. Search for bluetooth and devices.

d. Click on Printers and Scanners.

e. From the available printers list select your Canon PIXMA MX397.

  1. Print the Test page:

a. Print a test page to confirm the setup.

Full Guides and Drivers Available

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Troubleshooting Steps

  1. Printer not connecting to wi-fi (If Available):
  2. Possible Causes: Incorrect password, weak, signal or outdated firmware.
  3. Solutions:
  4. a. Ensure your Wi-Fi password is correct
  5. b. Place the printer close to the router
  6. c. Re-run Easy Wireless Connect
  7. d. Press Setup >Wi-Fi Setup >Easy Wireless Connect
  8. e. Restart the router and printer
  9. f. Check for firmware updates via Canon’s official website
  10. Print Not Detected by computer or mobile:
  11. Solutions:
  12. a. Ensure both printer and device are on the same Wi-Fi network
  13. b. Restart your printer and device
  14. c. Reinstall the Canon PRINT Inkjet/SELPHY app (for mobile)
  15. d. For USB connection, ensure the cable is securely connected
  16. e. On Windows/Mac, reinstall the printer driver
  17. Paper Jam:
  18. Solutions:
  19. a. Turn off the printer
  20. b. Gently remove jammed paper from the rear tray, output slot, or inside the printer
  21. c. Check for torn paper pieces
  22. d. Restart the printer
  23. Poor Print Quality (Faded, Streaks, Missing Colors)
  24. Solution:
  25. a. Check ink levels and replace cartridges if needed
  26. b. Run Print Head Cleaning:
  27. c. Press Setup >Maintenance>Cleaning
  28. d. Perform Print Head Alignment via the same menu
  29. e. Ensure you’re using compatible paper

Downloads

Driver Download

Your model MX397

Download drivers

App Download

Canon PRINT for phones and tablets

Android App

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