CanonPIXMA
MX397
In this Setup
Requirements & Prerequisite
Gather the following items before you begin setup. Tick each one as you get it.
Overview
Canon PIXMA MX397 is a smart All-In-One printer that combines printing, scanning, copying and fax into one. It has Smart Panel and Auto Document Fix, Canon PIXMA MX397 is ideal for home office users, small businesses. It comes with New My Image Garden software for automatic printing idea suggestions and face recognition function for photos management.
Features
- Print Resolution: 4800 x 1200 dpi
- Print Width: 203.2 mm
- Borderless Printing
- Automatic Document Feeder
- Scanning Resolution: 1200 x 2400 dpi
- Fax Resolution: 200 x 200 dpi
- 4-color ink system
- Full HD movie print function
- Junk Fax Filtering function
- Soft Focus effect
- Liftable Scanner Cover
Unboxing & Initial Setup
- Take the printer out of the box.
- Remove all the packaging and protective tape.
- Plug in the power cord and turn on the printer.
- Install the cartridges.
- Load plain LTR or A4 size paper.
Manuals & Guides
Canon MX397 setup on Windows
Setting up Canon PIXMA MX397 – Windows (USB):
- Download the Drivers:
a. Download and install the necessary drivers from the bottom of the page.
b. Once the driver installation is completed, run the installed file.
- Connect the USB Cable to your printer:
a. Plug the USB cable to your printer and the other end to your PC.
b. Go to the settings of your PC.
c. Search for bluetooth and devices.
d. Click on Printers and Scanners.
e. From the available printers list select your Canon PIXMA MX397.
- Print the Test page:
a. Print a test page to confirm the setup.
Canon MX397 setup on macOS
Setting up Canon PIXMA MX397 – Mac (USB):
- Download Drivers:
a. Download the driver package from the bottom of the page.
b. Once the installation is completed , run the file.
- Connect the USB Cable to your printer:
a. Plug the USB cable to your printer and the other end to your Mac.
b. On your Mac click on the system preference option.
c. Now click on Printer and Scanners.
d. The available printers list will appear on the screen, select your Canon PIXMA MX397.
- Print the Test page:
a. Print a test page to confirm the setup.
Canon MX397 setup on Android
Setting up Canon PIXMA MX397 – Chrome OS (USB) :
- Connect the printer to USB Cable:
a. Plug the USB Cable into the printer and the other end to your Chromebook.
- Add printer:
a. Click the Settings icon.
b. In the settings menu, click on Advanced at the bottom.
c. Click Printing and then printers.
d. Click on the Add Printer option.
e. Your Canon PIXMA MX397 should appear in the list if it’s connected to the same Wi-Fi.
f. Click Add.
- Print the Test page:
a. Print a test page to confirm the setup.
Troubleshooting Steps
- Printer not connecting to wi-fi (If Available):
- Possible Causes: Incorrect password, weak, signal or outdated firmware.
- Solutions:
- a. Ensure your Wi-Fi password is correct
- b. Place the printer close to the router
- c. Re-run Easy Wireless Connect
- d. Press Setup >Wi-Fi Setup >Easy Wireless Connect
- e. Restart the router and printer
- f. Check for firmware updates via Canon’s official website
- Print Not Detected by computer or mobile:
- Solutions:
- a. Ensure both printer and device are on the same Wi-Fi network
- b. Restart your printer and device
- c. Reinstall the Canon PRINT Inkjet/SELPHY app (for mobile)
- d. For USB connection, ensure the cable is securely connected
- e. On Windows/Mac, reinstall the printer driver
- Paper Jam:
- Solutions:
- a. Turn off the printer
- b. Gently remove jammed paper from the rear tray, output slot, or inside the printer
- c. Check for torn paper pieces
- d. Restart the printer
- Poor Print Quality (Faded, Streaks, Missing Colors)
- Solution:
- a. Check ink levels and replace cartridges if needed
- b. Run Print Head Cleaning:
- c. Press Setup >Maintenance>Cleaning
- d. Perform Print Head Alignment via the same menu
- e. Ensure you’re using compatible paper
Driver Downloads
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